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The West Bengal Cyber Crime Department has arrested five Bandhan Bank officials on charges of cheating customers of nearly ₹2.47 crore. The arrests followed a complaint lodged by the bank itself at the Bidhannagar Cyber Crime Police Station on July 23. The complaint stated that customers had received calls and messages from individuals posing as bank managers.
According to the investigation, customers were informed that their Know Your Customer (KYC) details were incomplete and were asked to share sensitive information. In several cases, customers were also promised benefits such as fixed deposits, life insurance schemes, and other policy offers. Using this method, the accused obtained personal and banking details of multiple account holders.
The probe established that senior Bandhan Bank officials were working with external fraudsters to operate the racket. Based on this evidence, the Cyber Crime Department arrested five officials of the bank. Authorities confirmed that the total fraud amounted to ₹2.47 crore, and further investigation is being conducted to trace additional suspects and recover the misappropriated funds.